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Zoom Customer Experience

Get a modern, reliable Contact Centre built for the reality of Kiwi teams. Now Business delivers Zoom's platform with accredited local deployment and ongoing support, so your team can focus on better conversations from day one.
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NZ's First ZCX Deployment Accredited Partner
Zoom Platform Local Delivery

World-class, delivered locally

Zoom Contact Center

Your customer-facing teams need a system that matches how they actually work. We pair Zoom’s advanced technology, featured in the 2025 Gartner Magic Quadrant, with our hands-on local expertise to design, deploy, and support it.

Your people get one easy-to-manage app for all channels. Your business gets the complete confidence of a local partner who understands New Zealand compliance, infrastructure, and workforce realities.

Zoom logo Now Business stacked logo

The platform that makes every day easier

  • One App, Multiple Conversations

    Manage voice, video, and digital channels with a true omni-channel workspace.

  • Right Person, Right Time

    Smart routing does the heavy lifting to connect customers with the best-equipped agent.

  • Tools For A Calmer Day

    Practical AI handles live transcription and drafts responses in the background.

  • The Full Picture, Instantly

    Native CRM integrations put the customer’s complete history right in front of your team.

  • Always-On Assistance

    A 24/7 virtual agent handles routine questions, giving your staff time for high-value conversations.

  • Clear Visibility Across The Floor

    Real-time dashboards give managers total insight into queues and team performance.

A platform that works for the whole business

  • For IT and operations

    A straightforward admin console and cloud architecture that fits easily into your environment. Backed by priority incident response from a local vendor who actually picks up the phone.

  • For finance

    Total subscription cost predictability. Get premium features without a complex IT setup or surprise maintenance bills down the line.

  • For customer experience teams

    A single, easy-to-use app that handles voice, video, and digital channels. Practical AI handles the repetition, giving your agents more time for meaningful conversations with your customers.

Local deployment built for you

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  • Built for your team

    Implementations designed for how your Kiwi business actually works. We build around your specific queues, workflows, and operations, without adding complexity to your day.

  • Advanced tech, simple setup

    Access Zoom Contact Centre’s AI, omni-channel, and analytics tools without the complex setup. We handle the technical heavy lifting so your system is ready for your business from day one.

  • A partner for the long haul

    We know Kiwi businesses, workforce realities, and regulatory requirements. More importantly, we do not disappear once the contract is signed. From the initial design to post go-live support, you have a local expert ready to pick up the phone and keep your contact centre running smoothly.

Great tech needs local people

World-class Zoom technology, paired with hands-on Kiwi support. We are here to guide your team long after go-live, because even the best platform only works when the people behind it actually understand your business.

Deployment Accredited Partner

What does this mean for your business?

Zoom does not hand this out to just anyone. Our team put in the hard yards to complete their rigorous technical training, proving our ability to design and deliver this platform to the highest standard locally.

For you, it means absolute peace of mind. Your system is built by certified Kiwi experts, giving you a smoother rollout, zero technical guesswork, and a contact centre that just works.

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Trusted by leading NZ businesses

Join teams across Aotearoa who trust Now Business to get it sorted.

    • "The team at Now really walk the talk. We always had the sense that they were going to deliver. There was transparency and clarity in what we were getting, and we could tell that the left hand talked to the right hand."

      Tim Simpson, Chief Information Officer, Resene

    • “I was expecting a few pain points, but it was seamless, because of the planning that was put into it. The team have also been very forthcoming, in terms of the service and reliability being better than the previous provider.”

      Scott Jenyns, General Manager, Heretaunga Kindergartens

    • “Calls are critical to our business. Most of our Bay of Plenty and all of our Waikato bookings are made through phone calls – they are our first point of contact with our customers, so we need a really good service with those calls.”

      Camille Sanders, Business Manager, Body in Motion